2nd Line IT Support Analyst
- Hiring Organisation
- Voyage Care
- Location
- Lichfield, Shenstone, Staffordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30750/annum Pension, Reward Scheme
Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support … that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills ...