Technical Support Engineer
- Hiring Organisation
- Draper Tools
- Location
- Eastleigh, Hampshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
device imaging via Autopilot. Using remote management (RMM) and remote-support tools to diagnose and resolve incidents. Basic connectivity troubleshooting (Wi-Fi, VPN, printing, DNS/DHCP at a first-line level), escalating deeper network/WAN issues. Maintaining accurate, clear ticket notes and contributing to the knowledge base ...