values and deliver excellence. Responsibilities : Deliver outstanding support across multiple platforms and technologies: Microsoft Desktop OS & Office Systems Microsoft Server OS & Virtualisation Active Directory Administration Networking: TCP/IP, DNS, DHCP, VPN Routers, Switches, Firewalls, Wireless Hardware: Printers, Desktops, Servers Mobile Devices Email, Antivirus & Backup solutions Manage incidents and requests against defined SLAs. Collaborate with colleagues to resolve complex issues More ❯
Proven IT support experience (ideally within an education setting) Strong knowledge of Windows, Google Workspace, and Apple technologies Familiarity with Microsoft Server, Active Directory, and networking (TCP/IP, DNS, DHCP) Experience supporting a range of hardware and software used in schools e.g. SIMS, PaperCut, or safeguarding tools Excellent communication and customer service skills calm under pressure and approachable A More ❯
and configuration standards. Collaborate with cross-functional teams to support network integration, security, and performance initiatives. Required Skills Solid foundation in core networking concepts including TCP/IP, VLANs, DNS, DHCP, and subnetting. Hands-on proficiency in Cisco Switching Technologies (Must). Expertise in Palo Alto Networks Firewalls (Must). Strong knowledge of Dynamic Routing Protocols – OSPF, BGP. Extensive experience More ❯
