Customer Support Engineer
Cambridge, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
TidalSense limited
technical support) experienced by TidalSense customers and: (i) to support prompt resolution of issues through collaboration with relevant teams, escalating where appropriate, (ii) to support process and product development through proactively identifying and communicating common issues. Key Duties & Responsibilities Use customer contact channels (e.g. email, chat and phone) to interact with clients to receive, identify and resolve hardware and … to resolve technical issues promptly and to ensure a positive customer experience Create continuous improvements to technical and troubleshooting manuals, customer operational processes, and support product and user training development: Research and identify solutions to software, hardware and connectivity issues Document technical knowledge in the form of notes and manuals Collaborate with operational and product teams to support process … winning Cambridge UK office stocked with quality drinks & snacks Work from abroad for 1 week per year Buy/sell up to 5 days annual leave Generous individual personal development budget Mental Health support: wellbeing support and free 24/7 access to qualified counsellors and advisors Wellness programme Coaching and mentoring Team events and celebrations 25 days annual More ❯
Employment Type: Permanent
Salary: GBP Annual
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