Customer Support Team Leader
Cheadle, Cheshire, North West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Fintelligent Search
experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best practices to deliver exceptional service across multiple channels, including live … and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices … a Customer Service Team Manager or similar leadership role. Strong people management, coaching, and mentoring skills. Excellent communication and problem-solving abilities. Comfortable working with customer service software and data analysis tools. A passion for delivering exceptional service and motivating a team to excel. Benefits Salary negotiable - DOE Casual dress code Free onsite parking 25 days holiday plus More ❯
Employment Type: Permanent, Work From Home
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