1 of 1 Data Analysis Jobs in Chippenham

based Department: WFM and MI Reports to : Director of Business Insights Contract: Permanent Closing date: (TBC) Job Overview The role of the Jnr MI & Data Developer is to provide support to our Lead Developers with data, reporting and insight that supports both the creation of robust resource plans … and effective performance management within the Operation. This support to the operational team will largely be driven through the production of bespoke data, insight and analysis. This insight, delivered to senior stakeholders, will be used to improve forecasting, eliminate process inefficiencies and maximise the output and success of the … daily and weekly reporting at a client/site level on operational performance including; Call queue performance Staffing and adherence performance Shrinkage and absence analysis Early Life and Glide Path performance Agent KPIs and insight, such as AHT, Resolve Rate, Transfer Rate, NPS, Quality Measures, and all other measures More ❯