Service Delivery Manager
- Location
- Newport, Wales, United Kingdom
supplier management, incident, problem, change enablement and continual improvement Good technical understanding of hybrid cloud platforms such as Microsoft Azure, SaaS, on-premise data centres, end-user computing and mobile technology Experience supporting enterprise applications, including SAP and GIS Commercial awareness, with the ability to negotiate service levels … contract changes in a multi-vendor environment Experience transitioning new or changed services into live operation Additional Skills and Knowledge: Confidence using data to create and interpret service reports and dashboards, including Power BI Experience working with enterprise ITSM tools such as ServiceNow Excellent communication and influencing skills ...