Service Level Management & Insights Lead
Salford, Manchester, United Kingdom
ENGINEERINGUK
service capabilities. Ensure that SLM Performance is periodically reviewed and agreed with D&T Service Providers and D&T Service Assurance Managers. Ensure accurate data collection, analysis, and presentation, translating metrics into actionable insights that inform decision-making at both operational and strategic levels. Who you are Retail … industry experience is an advantage. Strong analytical abilities with expertise in data analysis, performance measurement, and metrics-based insights, with an aptitude for translating data into actionable insights. Proven ability in Service Level Management, IT Service Management, or related roles, with demonstrable experience in leading teams and driving … operations, with a clear understanding of how these components are consumed by Business Operations. Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management (ITSM) platforms, including More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: