Service Manager ITSM
Birmingham, West Midlands, United Kingdom
Hays
a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and stakeholder engagement. - 6-Month Contract - £400 - £500 p/d Key Responsibilities: ITSM Platform Consolidation: Lead the integration and merger of two separate ITSM instances … gather business requirements, workflows, and custom configurations for the merged platform. Configuration & Customisation: Configure the unified ITSM system to reflect combined workflows, SLAs, automation rules, and knowledge base content. Data Migration: Plan and execute safe, accurate data migration, ensuring data integrity, record mapping, deduplication, and historical continuity. Process Harmonisation: Align ITSM processes across the two organisations More ❯
Employment Type: Permanent
Salary: £400.0 - £500.0 per day + £400 to £500 p/d
Posted: