Centres. Our customers expect seamless digital integration-allowing them to refer patients, track progress, and receive results without manual processes. The organisation is on a journey to strengthen its data-driven decision-making capability. While we have access to rich operational data, pulling it together is time-consuming, and reporting is often produced in Excel and PowerPoint. We … are ready to progress to modern data practices, tools, and governance. The Current Data Landscape We operate a Business Objects data warehouse receiving information from patient administration systems. It supports operational reporting and statutory submissions, but it does not yet integrate wider data sources such as incidents, workforce, or finance. We have data teams skilled … in NHS datasets and Business Objects but less experienced in modern data engineering, pipelines, visualisation tools, and data governance. Other teams still rely heavily on Excel for business reporting. The organisation is growing at 10% per year and needs scalable, modern data capabilities to support strategic decision-making and customer insight. The Role As Head of DataMore ❯
future-state vision, uncover requirements, constraints, and opportunities. Design end-to-end ServiceNow solutions and technical architectures that align with organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience. Define roadmap(s) and solution intent/blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development. Ensure adherence to … best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization. Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring. Establish/enforce architecture governance: review designs from development teams/partners, perform code review, ensure technical debt is … reference architectures. Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, security compliance. Stay up to date with new ServiceNow features, modules, trends (e.g., AI/ML, datafabric, Now Assist), assess applicability, and recommend adoption where relevant Required Qualifications & Skills Experience : Typically 10+ years of relevant experience in IT, of which several years are hands More ❯
lead the design, integration and delivery of AI solutions across our professional services business. This senior role will shape how we deploy Microsoft Copilot, Copilot Studio, AI Agents and Fabric-powered insights to enhance productivity, knowledge management, client delivery and operational efficiency. Reporting to the CTO, you will work closely with IT, Operations, Finance, Knowledge, HR and fee-earning … AI workflows integrated with Microsoft 365, Teams, SharePoint, Power Platform and Dynamics (or relevant practice management systems) Create custom Copilot plugins, AI prompts, knowledge connectors and RAG-driven intelligence Data & Fabric Integration Partner with data engineering teams to leverage Microsoft Fabric and OneLake for high-quality, governed data sources Ensure Copilot solutions integrate with organisational … data models, security standards and access controls Stakeholder Engagement & Requirements Gathering Work with partners, fee earners and business leaders to identify high-value AI use cases Translate complex business requirements into clear technical specifications and solution roadmaps Delivery Oversight Provide technical leadership during build, testing, rollout and adoption Establish standards, reusable components and best practices for enterprise AI development More ❯
