4 of 4 Data Interpretation Jobs in the North West

Data Insights Manager – Contact Centre Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Location: Fully On-Site Tunstall Salary: Up to £65,000 + £5K Car Allowance + 10% Bonus The Company We're working with a large-scale enterprise with a global footprint, known for innovation and … high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to lead insights in a fast-paced, tech-driven environment. The Role This is a brand new … role reporting into the Senior Data Insights Manager. You’ll lead on analytics and insights across the contact centre, managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting More ❯

product development research and testing, etc. These require a blend of primary research in the form of surveys, focus groups, depth interviews and trials, along with secondary research including data gathering and analysis, studies on company and product information, often requiring lateral thinking to create and test data sets and market profiles. You should be adept at bringing … communications and the process flow to encourage participation. End-to-end management of quantitative primary research programmes, from client briefing, questionnaire design and scripting (Qualtrics experience preferred), sampling techniques, data interpretation, and delivery of insights and recommendations. End-to-end management of qualitative research studies including discussion guide development, methodology design, fieldwork management, qualitative data interpretation and delivery of insights and recommendations Previous experience in research looking at data and statistics, especially company data and official statistics and reporting. Experience in using Microsoft Excel, including familiarity with using Pivot Tables and Graphs Strong data analysis skills, especially the ability to derive insight from data. Experience of managing multiple projects concurrently Experience of More ❯

internal and external clients. Problem-Solving: A logical approach to problem-solving, taking ownership and offering practical solutions is crucial. Analytical Skills: Excellent numeracy and analytical skills, particularly in data reconciliation and interpretation. Proficiency in Excel and Outlook is required. organisational Abilities: Exceptional organisational skills with the capacity to prioritise and multi-task in a fast-paced, high-energy More ❯

of their scope of responsibility and provide evidence for acceptance and fitness for purpose Obtain confirmation beyond reasonable doubt by review, surveillance and audit that those assumptions, underpinning engineering data, analysis methodologies, and interpretation of results have been validated, assisting to define the requirements therein Produce evidence in support of qualification, legislative requirements and safety justifications and provide More ❯