Data Insights Manager – Contact Centre Location: Fully On-Site Tunstall Salary: Up to £65,000 + £5K Car Allowance + 10% Bonus The Company We're working with a large-scale enterprise with a global footprint, known for innovation and high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in … data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to lead insights in a fast-paced, tech-driven environment. The Role This is a brand new role reporting into the Senior Data Insights Manager. You’ll lead on analytics and insights across the contact … centre, managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting around operational efficiency, agent performance, and contact volumes. - Validate and assess the integrity, frequency, and relevance of operational data. More ❯
Stoke-on-Trent, Staffordshire, England, United Kingdom
Harnham - Data & Analytics Recruitment
Data Insights Manager - Contact Centre Location: Fully On-Site Tunstall Salary: Up to £65,000 + £5K Car Allowance + 10% Bonus The Company We're working with a large-scale enterprise with a global footprint, known for innovation and high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in … data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to lead insights in a fast-paced, tech-driven environment. The Role This is a brand new role reporting into the Senior Data Insights Manager. You'll lead on analytics and insights across the contact … centre, managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting around operational efficiency, agent performance, and contact volumes. - Validate and assess the integrity, frequency, and relevance of operational data. More ❯
Data Insights Manager – Contact Centre Location: Fully On-Site Tunstall Salary: Up to £65,000 + £5K Car Allowance + 10% Bonus The Company We're working with a large-scale enterprise with a global footprint, known for innovation and high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in … data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to lead insights in a fast-paced, tech-driven environment. The Role This is a brand new role reporting into the Senior Data Insights Manager. You’ll lead on analytics and insights across the contact … centre, managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement. Key Responsibilities - Lead insights across CRM, telephony, email and chatbot data. - Own contact centre reporting around operational efficiency, agent performance, and contact volumes. - Validate and assess the integrity, frequency, and relevance of operational data. More ❯
Stafford, Staffordshire, West Midlands, United Kingdom
83zero Limited
ll be a vital part of a team that delivers high-performance testing solutions for industrial engines up to 2183kW. From engine builds and instrumentation to test execution and datainterpretation, this is a hands-on role with real-world impact. You'll work on both current product improvements and the next generation of power solutions, supporting performance … What You'll Do: Prepare and rig engines for test cell installation Fit, modify, and instrument engines to meet specific testing requirements Operate advanced test control systems and ensure data quality Collaborate with engineers to support method development and test analysis Troubleshoot and maintain engine systems and test setups Who You'll Work With: Development and Test Engineers Facilities More ❯