Service Desk Analyst
- Hiring Organisation
- Optima Recruitment
- Location
- Reigate, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
access reviews, and support audits. Support cloud/SaaS apps, hybrid working tools, and patch/change testing. Resolve email, spam/phishing, and DLP issues, working with InfoSec where needed. Produce reports, support compliance tasks, and identify improvements/automation. Create documentation and deliver user training. What … Microsoft 365, Windows 10/11, mobile OS, Intune, Entra ID/Azure AD. Understanding of networking basics and security tools (Defender, Mimecast, DLP, MFA). Experience supporting cloud/SaaS apps and identity/device/email security. Awareness of Copilot/generative AI tools. Bonus: PowerShell/Power ...