1 of 1 Data Management Jobs in North Lanarkshire

Social network you want to login/join with: At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story.... We’re also here to break the mould. To stake new ground. To do things … capabilities across those divisions. The overall goal is to capture the full benefit of integrated UK service operations. Reporting directly the Services Director and working in conjunction with the Management Team, this role presents an opportunity to be a stakeholder in a dynamic and exciting MSP. Key Responsibilities Operational Excellence Lead the Service Desk and NOC, ensuring high-quality … service delivery and adherence to SLAs. Oversee incident, request, change and problem management processes in line with ITIL best practices. Ensure the smooth operation of 24/7 support services, including out-of-hours escalation and major incident management. Drive process standardisation, automation, and continual improvement initiatives across the service operation lowering total costs. Review and analyse operational metrics More ❯