Senior Platform Architect
- Location
- Greater London, England, United Kingdom
scalable enterprise integration patterns. Knowledge & Memory Engineering: Leverage Zendesk's Context Graph (operational memory layer) and Knowledge Graph connectors to integrate unstructured, federated enterprise data sources (e.g., SharePoint, Confluence, Google Drive) into the customer’s AI ecosystem without data migration. Cross-Functional Leadership & Delivery The "Road … assurance via AI Quality Scores, and ongoing expansion. Subject Matter Expert (SME): Act as the organizational authority on Zendesk platform security, planetary scalability, custom data models, and Zendesk Copilot implementations. Product Liaison: Partner directly with Product Engineering, Product Marketing teams to serve as a feedback loop, directly shaping ...