CRM Manager
- Location
- Greater London, England, United Kingdom
engage, retain, and grow our customer base, you'll own the development of a sophisticated strategy that moves beyond campaign-based email to data-driven customer journeys across the full lifecycle. You’ll shape how we communicate with customers from onboarding and activation through engagement, retention, renewal … status, and other signals. Design automated lifecycle programs and triggered communications that drive activation, adoption, and retention. Partner with Product, Marketing, Customer Success, and Data to deliver a cohesive customer experience. Run a structured testing program across messaging, cadence, timing, segmentation, offers, and journeys. Use customer and product data ...