Customer Care Performance & Insight Lead
- Location
- Manchester, England, United Kingdom
looking for a Performance & Insight Lead to play a pivotal role in transforming how Customer Care at TfGM uses data to drive better outcomes for our customers and colleagues. This is a strategic and influential role for an experienced data and insight professional who can turn complex operational … customer data into meaningful intelligence that drives performance, accountability and decision-making. As the subject matter expert for Customer Care performance insight, you’ll lead the development of reporting frameworks, dashboards and analytical products that provide clear visibility of service performance, customer demand and operational effectiveness. Working ...