Technical Support Specialist
- Hiring Organisation
- Mobiltex
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
success Deliver structured training for clients, distributors and end users on IoT hardware deployment and setup, software platforms such as CorView and iCPSM, and data interpretation and operational best practices Technical Support & Issue Resolution Provide technical support across hardware, firmware and software environments Act as an escalation point … high-impact issues Diagnose problems methodically and identify root causes, workarounds and solutions Manage support tickets with a focus on responsiveness, clarity and resolution quality Communicate clearly with customers, translating technical issues into understandable terms Customer Success & Operational Impact Drive measurable customer satisfaction across every interaction, from first response ...