Insight Analyst
Folkestone, Kent, South East, United Kingdom
Saga Group Limited
directly engaged in all areas of the department as well as the wider Insurance business with regards to customer outcomes. This role encompasses a variety of skills including analysis, data visualisation, communication, and stakeholder management. We work in a hybrid way at Saga both at home and in the office. In this team we work mainly from Folkestone and … to further improve the customer journey, with particular focus on product cancellations, claims journey and affordability. Attend monthly Conduct Risk meetings with stakeholders to present findings on product related data and create/assist actions when need has arisen for deep-dives, defect resolutions or process changes. Support the Supplier Relationship Management area of the team with claims performance … specific reference to the regulatory agenda as well as identify areas where new dashboards may be required to further support the department in monitoring product or claims performance. Produce data on customer vulnerabilities to allow for appropriate customer documents to be sent during times of product changes or closures. Assist with regulatory reports as required. Work cross functionally with More ❯
Employment Type: Permanent
Salary: £35,000
Posted: