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talented and experienced Customer Experience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a … a BI team. Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact centre environments. Data Visualization: Passion for data and reporting with strong data visualization development skills, capable of surfacing insights and actionable recommendations. Time … building and maintaining strong relationships with stakeholders at all levels. BI Tools: Hands-on experience with Power BI or similar BI tools for data visualization and reporting. SQL Proficiency: Strong SQL skills for data querying and extraction from source systems/Data Warehouse. Responsibilities more »

a BI & Performance Report Developer , you'll play a pivotal role within our client's Customer Experience Team, contributing to the award-winning data function. Here's what you'll be up to: • Develop, maintain, and optimize reports and dashboards using Power BI • Provide real-time monitoring of … service delivery • Collaborate with various teams to define and document metrics • Automate manual data processes to increase productivity • Maintain consistent data models, reporting tools, and methodologies • Proactively identify system improvements to support data-driven decision-making • Build strong working relationships with key stakeholders Your … Experience: Are you the data-driven problem-solver we're looking for? Here's what we need: • 3+ years of experience in a technical role, with a focus on data visualization • Demonstrated experience delivering MI/BI in fast-paced environments • Proficiency in Power BI and more »