Customer Insight Analyst
Rochdale, Lancashire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
James Andrew Recruitment Solutions (JAR Solutions)
a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance with Tenant Satisfaction Measures (TSM) regulatory … requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer survey programmes, ensuring statistical … analysis into actionable business insights Demonstrate strong presentation skills and create compelling visual narratives from data Experience with statistical modelling, machine learning techniques, and data visualisation tools such as Power BI Comfortable managing large-scale survey programmes and working with both quantitative and qualitative customer feedback data Strong communication skills to engage with More ❯
Employment Type: Full-Time
Salary: £42,000 per annum
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