Data Insights Manager
Stoke-On-Trent, England, United Kingdom
Harnham
Data Insights Manager – Contact Centre 📍 Stoke-on-Trent | On-Site Only (No Hybrid/Flex) 💰 Up to £65,000 + 10% Bonus + £5K Car Allowance We’re working with a leading business looking to hire a Data Insights Manager to lead their Contact Centre analytics strategy. This is a brand-new role , offering real autonomy … and visibility, reporting directly into the Senior Data Insights Manager. 🔍 What You’ll Own: You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot … of touchpoints weekly) Strong analytics background – able to manipulate and interrogate data Hands-on with tools like SQL , Excel , Python/R Exposure to data visualisation tools (Power BI, Tableau, etc.) Collaborative mindset and a strategic view of how data can drive performance 📅 Interview Process: Initial 30-min call with HR Final stage More ❯
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