VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Nextech Group Limited
desk, project teams, and customers. * Comfortable working in dynamic environments, both remotely and on-site. * Self-motivated with a continuous improvement mindset. Vendor Exposure * Networking - Meraki, Watchguard, Draytek ACS, Datto, Cato, Starlink * Audio/Visual - Yealink, 8x8, Horizon, Samsung CMS, NowSignage * Identity and Management - EntraID, Intune, NinjaRMM, Defender * Cloud - Azure, SharePoint, Teams, Power Automate And More What is in it More ❯
Job: Providing technical support via phone, email, and ticketing systems Logging and escalating issues through Autotask Managing passwords, MFA, antivirus, and encryption Installing and updating software and hardware using Datto and remote tools Learning about Microsoft 365, Azure, and cloud technologies Troubleshooting problems with tools like Copilot and PowerShell Full training and support will be provided by your workplace mentor More ❯
