service environments and agent-based capabilities.* Define how human colleagues, AI assistants and autonomous agents work together to deliver seamless customer experiences, improved decision-making and measurable business outcomes.* Lead end-to-end delivery of AI-led operating model transformation, converting strategic priorities into implemented business change, adoption … delivery outcomes, balancing customer value, commercial impact, risk and long-term business performance.* Establish frameworks and ways of working that enable consistent decision-making, effective governance and successful transformation delivery at scale.* Ensure all activity across Sales & Service supports a clear strategic vision and contributes to the delivery ...