Knowledge Manager
Exeter, Devon, United Kingdom
TieTalent
hub and through hosting webinars that helps internal and external users of the support desk be more self-sufficient. Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment. Review and update … the expected customer experience. Work with subject matter experts across departments to document critical processes and create a knowledge base that supports informed decision-making, in particular product and development teams relating to new release content. Actively work with key knowledge experts in the business to ensure their More ❯
Employment Type: Permanent
Salary: GBP Annual
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