2 of 2 Defect Management Jobs in the City of London

Experience: Testing of the Product Writer dictionary, Product Writer, skeleton schemes, RTE, XRTE. Experience of testing rating and product modelling in Insurance. Task assignment, monitoring, activity progress tracking, schedule management, and defect management. Good understanding of SDLC (Requirements analysis, Planning, Design, Environment/Data set up, Execution, and Reporting). Test Scenarios, Documenting Test Cases and Collecting Test … Data for Functional Testing. Verify Test Environment and Sanity testing, Functional Testing and Regression Testing. Experience with Jira as test and defect management tool. Automation testing with Selenium and Java - preferred. If you are interested in this role, please apply with an up to date version of your CV and I’ll get back to all suitable candidates More ❯

developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. Provide mentorship and guidance to junior BAs and coordinate cross-functional stakeholder engagement. Facilitate workshops and training sessions to promote adoption and proficiency in integrated solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and … Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA, Confluence More ❯