Senior IT Engineer - T3
- Hiring Organisation
- Redsquid
- Location
- Dunbartonshire, Scotland, United Kingdom
- Employment Type
- Permanent
line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating/maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from … troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC/Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current ...