1 of 1 Delivery Manager Jobs in Bathgate

diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery … customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure excellent customer service is delivered to our customers Co-ordinate and liaise with other departments to achieve customer satisfaction Ensure that services are delivered according to contractual obligations … the mobilisation and implementation of new contracts in line with agreed processes. Contribute to service design, execution of mobilisation plan and acceptance into service approach and artefacts Oversee project delivery for relevant customers Perform the role of project manager for small engagements when required Sales Maintain and develop business knowledge in area of responsibility/for assigned customers More ❯