City, Cardiff, United Kingdom Hybrid/Remote Options
Focus Resourcing
Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service DeliveryManager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the … to identify trends and drive service improvements. Lead and support continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Focus Resourcing Group
Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service DeliveryManager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the … to identify trends and drive service improvements. Lead and support continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT More ❯
Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service DeliveryManager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement click apply for full More ❯
