Service DeliveryManager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service DeliveryManager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a week. … The Role As the Service DeliveryManager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage … or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver service reports and participate in reviews with customers and colleagues. Change Delivery Management Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services Demonstrate awareness of relevant More ❯
Service DeliveryManager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service DeliveryManager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a week. … The Role As the Service DeliveryManager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage … or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver service reports and participate in reviews with customers and colleagues. Change Delivery Management Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services Demonstrate awareness of relevant More ❯
Life on the team As a Customer DeliveryManager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of … clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where youll fit in: Youll be part of the Delivery Leadership team for the account(s), normally reporting to a Lead DeliveryManager, Delivery Lead, Senior Delivery Lead or Delivery Director. Youll have clear … areas of responsibility that may vary from time to time. You may lead a small direct team; youll almost certainly lead a virtual (matrix) delivery organisation. Youre likely to have a role within the customers IT team. Where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with. Youll also form part More ❯
Life on the team As a Lead DeliveryManager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate … and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. Youll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. Youll make sure … clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where youll fit in: Youll be part of the Delivery Leadership team, either in your own right or reporting into a Delivery Lead, Senior Delivery Lead or delivery Director. Youll have clear areas of accountability and More ❯
