1 of 1 Delivery Manager Jobs in Guernsey

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring alignment with … catalogues, and workflows. Support the rollout and integration of new services into business-as-usual operations. Contribute to risk management, governance, compliance, and audit-readiness. Lead and mentor service delivery team members to create a high-performance, collaborative culture. Flexibility: We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role More ❯