portsmouth, hampshire, south east england, united kingdom
University of Portsmouth
in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service DeliveryManager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the … University, ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service DeliveryManager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement. Key Responsibilities … Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service DeliveryManager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance metrics and drive More ❯
Portsmouth, yorkshire and the humber, united kingdom
University of Portsmouth
in a professional community that truly values people, innovation, and achievement. Location: University of Portsmouth, On site About the Role We are seeking a proactive and experienced Deputy Service DeliveryManager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the … University, ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions. Reporting to the Service DeliveryManager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement. Key Responsibilities … Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service DeliveryManager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance metrics and drive More ❯
IT Service DeliveryManager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and … beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service DeliveryManager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery … and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong understanding of technical support on a 1st or 2nd line knowledge base. Excellent communication and stakeholder management skills. Experience with PSA ticketing systems (Halo). More ❯
/car allowance + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern : Permanent Full Time The Role The Senior Programme DeliveryManager will lead the delivery of the Network Services vision for SSE Group Technical Services (GTS), ensuring alignment and fulfilment of strategic ambitions across all SSE Business … Units. The role will focus on evaluating, shaping, and executing a credible delivery plan, underpinned by a clear understanding of associated risks and a commitment to maintaining continuous stakeholder engagement throughout the process. You will Stakeholder Engagement & Relationship Management - Develop strong relationships with SSE technical, regulatory, procurement, delivery, and operational teams. Collaborate with business units to define network … certainty, and strategic value across services such as LTE, APN, VPN, and fibre. Strategic Planning & Technical Leadership - Provide strategic input into technical roadmaps and business continuity planning, ensuring seamless delivery through operational insight. Maintain oversight of network architecture principles, including IT/OT DMZ segmentation and firewall governance. Risk Management & Governance - Identify and manage network services risks across SSE More ❯
