Summary Job Reference: VR010825 Job Title: ICT Service DeliveryManager Salary/Benefits: starting 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development, bookable parking and more. Location: Belfast City Centre, hybrid (2 days office/3 days WFH pw) Client … Co-Ownership Contract : Permanent, full-time (37 hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service DeliveryManager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic … centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service DeliveryManager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Ultima
GENERAL DETAILS Job Title: Service DeliveryManager Department/Function: Managed Services Location: Home based, with occasional presence in Reading office. KEY ACCOUNTABILITIES/ROLE PURPOSE The role of Service DeliveryManager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to Ultima’s Managed Services … Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels and actions … where required service levels are not being met. Communicate effectively with clients during critical incidents, providing updates and managing expectations. Ownership and coordination of customer CSI programs. Analyze service delivery processes to identify areas for optimization and implement best practices. Creating, distributing, and presenting customer service reports. Use data-driven insights to demonstrate the value of services delivered and More ❯
Now Hiring: Service DeliveryManager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service DeliveryManager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to … service improvements Desirable: Experience with SQL Server, Cyber Essentials Plus, procurement processes, or working within a hybrid/outsourced IT environment. This is a fantastic opportunity to shape service delivery within a forward-thinking organisation, supporting both operational excellence and long-term digital strategy. To speak in absolute confidence about this opportunity please send an up-to-date CV More ❯
Now Hiring: Service DeliveryManager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service DeliveryManager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to … service improvements Desirable: Experience with SQL Server, Cyber Essentials Plus, procurement processes, or working within a hybrid/outsourced IT environment. This is a fantastic opportunity to shape service delivery within a forward-thinking organisation, supporting both operational excellence and long-term digital strategy. To speak in absolute confidence about this opportunity please send an up-to-date CV More ❯
