1 of 1 Delivery Manager Jobs in Orpington

Service Delivery Manager ITMS Are you a proactive, client-focused IT professional with a strong background in service delivery? We are recruiting for an experienced Service Delivery Manager to lead IT support operations and ensure exceptional service performance for a busy, multi-site IT environment. … key business customers, leading both local and offshore teams, and driving performance against service KPIs. The Role Youll take charge of managing IT service delivery end-to-end from 1st and 2nd line support to incident resolution and client reporting. Youll be the go-to escalation point for service … issues, deliver monthly service reports to clients, and help identify opportunities to improve and expand services. Key Responsibilities Ensure high-quality, 24x7x365 IT service delivery across internal and external clients. Manage daily performance, SLAs, and KPI reporting across support functions. Lead Service Desk and Field Engineering teams across UK More ❯