Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
The Service DeliveryManager will oversee the delivery of technology services to support business operations within the insurance industry. This role is remote based with days in the office when required and requires a structured approach to managing service quality and stakeholder relationships. Client Details This opportunity is with a medium-sized organisation operating within the insurance … industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence. Description Manage the end-to-end delivery of technology services to meet business needs. Ensure service levels are achieved and maintain a focus on continuous improvement. Collaborate with stakeholders to identify and resolve service-related issues promptly. … Oversee the implementation of best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. Profile A successful Service DeliveryManager should More ❯
Service DeliveryManager - Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service DeliveryManager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity-ensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and Business … stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
or similar programs? Are you well-versed in actuarial methodologies, particularly claims reserving? If so, we want you to join our team! We're looking for a Claims Insight DeliveryManager to join our Performance team, either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices. This role involves being a senior … Insight. You will manage the vital link between frontline operational claims, pricing, underwriting, reserving, and external stakeholders, utilising data to inform past and future business results. The Claims Insight DeliveryManager will leverage their extensive understanding of actuarial techniques and insights to inform reserving projections and impacts on the 5-year plan. Developing talent is important to us … Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations Collaborating with operational teams to make recommendations for improving indemnity performance and ensuring delivery Coaching and mentoring Claims Insight analysts, especially in developing SAS skills Working closely with Finance to track and demonstrate benefits across expenses, income, and indemnity Engaging with industry benchmarking More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯