3 of 3 Delivery Manager Jobs in Solihull

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical … contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical … organisation. The successful person must have directly managed support specialists and/or senior-level agents-not just led projects or been a team lead without direct reports. Support Delivery Management Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and More ❯

Apply a logical approach to interpreting data, make recommendations, and propose solutions. Job Qualifications: Experience in an insurance business setting is essential with 3+ years experience as a project manager or manager of change. A background in professional change management is essential with delivery expertise using PRINCE 2, Lean, Six Sigma, Agile, Continuous Improvement or Systems Thinking More ❯

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service … Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive … while delivering insightful performance reports that drive continuous improvement. Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high. Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities—driving more value for customers while strengthening partnerships! What You'll Bring: 5+ years' experience in a customer service More ❯