11 of 11 Delivery Manager Jobs in the West Midlands

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and … support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing … basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation More ❯

Technical Delivery Manager - ERP/Business Applications - IT Project Management - Coventry Salary: Up to £60,000 Location: Hybrid working (Coventry travel required) Leading specialist manufacturing business are looking for a hands-on and delivery-focused Technical Delivery Manager to lead the execution of business-critical IT projects, ensuring they are strategically aligned, well-resourced, and … and reporting-within manufacturing, logistics, or supply chain environments. Your ability to lead cross-functional teams, manage stakeholder expectations, and adapt to shifting priorities will be key to ensuring delivery excellence. Key Responsibilities: Lead IT project team, assigning priorities and balancing workloads across Business Analysts and Developers. Deliver the technical aspects on ERP and business application projects with a … focus on business-critical outcomes. Develop and manage detailed project plans, including timelines, budgets, and resource allocation. Monitor project progress and escalate issues as needed to ensure alignment with delivery goals. Maintain open communication with internal teams and external partners, managing expectations and ensuring sponsor-led execution. Use tools such as Smartsheet and Microsoft Office 365 (Word, Excel, Teams More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative … solutions and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for … metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations including customer related fields. Strong knowledge of the technology and telecoms industry. Exceptional leadership and team coordination skills. More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative … solutions and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support for … metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations including customer related fields. Strong knowledge of the technology and telecoms industry. Exceptional leadership and team coordination skills. More ❯

Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride … youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement, and measurable value Ensure consistent, high-quality service … from accurate forecasting to cost control ensuring services remain commercially sound Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust Lead, motivate, and manage delivery teams (both direct and virtual), while supporting capability development and engagement Align with the broader account strategy, ensuring Computacenter delivers as one unified team What youll need Were looking More ❯

Delivery Manager (Construction/BIM/CDE) Warwick (1-2 days on-site) 6 Months + Umbrella only - Inside IR35 Specific Responsibilities Relating to CDE and BIM Platforms CDE Management: Act as the guardian and manager of the Common Data Environment, ensuring that project-wide digital data is correctly collected, stored, coordinated, and accessed consistently among all … processes, promoting cloud-based, secure, and collaborative workspaces Continuous Improvement: Train teams in best practices for CDE and BIM use, review existing processes, and drive innovations that enhance digital delivery efficiency and project outcomes Core Responsibilities Lead Digital Delivery: Manage and deliver digital projects from conception through to completion, ensuring alignment with organizational goals and user needs. Team … Management: Build, motivate, and maintain high-performing, collaborative teams driven to achieve delivery milestones. Support coaching and mentoring for agile and lean practices application. Project Planning and Monitoring: Define project scopes, develop and manage realistic plans and schedules, monitor progress, track milestones, and address risks or blockers promptly. Stakeholder Engagement: Act as a bridge between technical teams and business More ❯

Your new company: This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead a frontline support team focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands … execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a Delivery … successful person must have directly managed support specialists and/or senior level customer support agents, not just led projects or been a team lead without direct reports. Support Delivery Management: Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and More ❯

and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management More ❯

our client's office in Warwick. You must have experience with Common Data Environments & Building Information Modelling (CDE & BIM) platforms. Specific Responsibilities CDE Management: Act as the guardian and manager of the Common Data Environment, ensuring that project-wide digital data is correctly collected, stored, coordinated, and accessed consistently among all teams Data Quality and Compliance: Ensure that the … processes, promoting cloud-based, secure, and collaborative workspaces Continuous Improvement: Train teams in best practices for CDE and BIM use, review existing processes, and drive innovations that enhance digital delivery efficiency and project outcomes Core Responsibilities Lead Digital Delivery Team Management Project Planning and Monitoring Stakeholder Engagement Commercial and Financial Management Lifecycle and Process Management Required Skills and … Qualifications Strong understanding and practical experience in Agile and Lean delivery methodologies (Scrum, Kanban, etc.). Proven ability to manage complex digital projects or programmes involving multiple stakeholders and teams. Financial acumen for budget monitoring and cost-value balancing. Experience in risk and issue management, problem-solving, and facilitating continuous delivery improvements. Degree in Information Technology, Computer Science More ❯

discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: The oft-sought, seldom found, inspired agile software, digital or IT delivery owner capable of ensuring we provide dazzling software and solutions across a huge array of technologies and platforms. You'll be paired with a Solution Architect to take care … more important, we're really open to Project Managers that have a solid transferable background that are looking to deliver a mix of well governed Business Transformation, Dynamics 365 delivery, Bespoke Development projects using our mature blend of agile and waterfall approaches and tools as appropriate. Ability to guide our clients through an Agile Scrum delivery and manage … and project upsell Wrestling detailed requirements and designs into an implementable plan Managing an agile development process, including stewarding planning sessions, scrums and show and tell), working alongside our delivery managers Reporting project status to the cloudThing operations board and the client, effectively managing stakeholder expectations Software, Digital or IT Project Management using a structured Agile approach Excellent written More ❯