Service Delivery Manager
Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Employment Type: Permanent
Salary: GBP Annual
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