Service Delivery Project Manager
London Area, United Kingdom
Infogain
Role: Service Delivery Manager Experience: 12+ years Location: London, UK Work mode: Hybrid, 3 Days from Office Job Description: Service Management: Perform deep analysis of metrics, KPIs and SLAs and provide recommendations for program improvement based on findings. Leading implementation and execution of Customer service owners’ requests and … review team performance, get team/company updates, and share projects status. overall program budget and work with Vendor management team and Customer Sourcing Manager on SOW renewals and changes. the Monthly Operational Review (2.7.1) . strategic and innovative projects. documentation process to ensure appropriate knowledge management is occurring. more »
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