1 of 1 Demand Forecasting Jobs in Warwickshire

advisor to stakeholders across the business. Providing expert guidance on how to leverage data for better outcomes for our customers Use historical and real-time data to support accurate demand forecasting, workload planning, and resource alignment within the service function. Skills, Knowledge and Expertise Extensive experience with ServiceNow, particularly Performance Analytics, Dashboards, and Reporting in ITSM and CSM … NPS, and customer experience design principles. Ability to interpret customer feedback data and translate it into measurable service impact. Solid grasp of resource modelling, capacity planning tools, and workload forecasting methodologies. Ability to optimise resource allocation based on live and predictive service data. Familiarity with Service related tools; 8x8 phone system, google analytics, Ada. More ❯