2 of 2 Dependency Management Jobs in the City of London

will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem … and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations, rollouts … Work closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met. Identify project risks and implement mitigation strategies. Oversee resource allocation, scheduling, and dependency management across global teams. Provide governance and executive-level visibility into ongoing project health and delivery outcomes. 3. Staffing & Resource Engagements Lead and manage large staffing operations (permanent More ❯

and business outcomes. Stakeholder Engagement: Build strong relationships with global reinsurance teams, central IT, third-party vendors, and senior stakeholders (including C-suite), ensuring alignment and collaboration. Vendor & Partner Management: Oversee external delivery partners and service integrators, ensuring performance, compliance, and value delivery. Governance & Reporting: Establish and manage programme governance, including SteerCo oversight, risk management, and regular reporting … to executive leadership in London and New York. Scope & Dependency Management: Manage programme scope and interdependencies across workstreams, ensuring timely delivery and budget adherence. Benefits Realisation: Support the business in identifying, tracking, and realising programme benefits throughout the lifecycle. Key Experience & Skills: Proven experience delivering complex IT transformation programmes in large, global organisations. Strong track record of mainframe More ❯