Lead Zendesk Systems Engineer (Manchester, United Kingdom)
- Location
- Manchester, England, United Kingdom
across the team. Leading improvements in system performance, incident resolution processes, and cost optimization, balancing operational efficiency with stability and proactively identifying risks. Owning deployment automation and modular development practices, and building and maintaining custom integrations with other systems and applications using APIs. Monitoring performance, ensuring availability … design of scalable, resilient, and secure systems and architectures, including defining system boundaries and planning for long-term scalability. Strong operational excellence background: deployment automation, monitoring, incident resolution, and cost optimization. Experience with multi-channel environments, including voice, email, social, chat/chatbots, and automations. Experience mentoring junior ...