Salesforce Service Cloud & Agentforce Technical Architect
- Hiring Organisation
- Tata Consultancy Services
- Location
- Leeds, UK
patterns, security model, data model, environment strategy and operational readiness. • Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. • Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand … patterns. • Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment automation. • Establish Trunk-Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls. • Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git and relevant ...