enterprise integration and release governance . You will own the target-state Salesforce architecture , providing technical leadership from solution design through build, testing, automated deployment and production readiness, while ensuring solutions are scalable, secure and aligned with enterprise engineering standards. Key Responsibilities: Service Cloud & Agentforce Architecture … Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand-off . DevOps ...