a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in … Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion … user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and More ❯
preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions. Facilitate workshops and designsprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on … user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure knowledge transfer and continuity. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the More ❯
preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions. Facilitate workshops and designsprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on … user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure knowledge transfer and continuity. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Netcompany UK Limited
in delivery teams Understand user, business needs and requirements and the wider operational and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on … design workshops and designsprints with the team, senior stakeholders and users Rapidly design and test digital prototypes with users Qualifications You are an experienced service designer with the ability to lead and coach team members to deliver outstanding digital services You work in agile, multi-disciplinary delivery teams and have experience delivering new More ❯
