ITIL Global Process Owner
bristol, south west england, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
AXA Group Operations
not Adapt”. Owning Roadmap and definition of releases with customers. KEY ACTIVITIES Carry out analysis on performance of processes Coordinate and lead process design/improvement initiatives. Working closely with key stakeholders to identify, propose and implement improvement actions. Manage any agreed Silva (ServiceNow) enhancements for the processes … for multi-location/discipline teams Understanding of IT Service Management/ITIL foundations level certification 1-3 years of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global organization) Presenting to Executive Management & subsequent follow up 3+ years working … fact base/data analysis Coudl be a plus : Expert user of ServiceNow - with an understanding on SLA definitions & application Agile methods (scrum, Kanban, design thinking (UX) and tools (Jira) CI Methodology such as Lean or Six Sigma Soft Skills Agility & ability to learn Collaborative working High level More ❯
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