Senior Service Transformation Manager - FTC
Gateshead, Tyne And Wear, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Digital Catapult
Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will play a pivotal role in shaping and delivering a complex, multi-stakeholder, design-led and user-centred programme that accelerates the adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital … change effectively. You will work primarily on the Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee … end management of service transformation projects, from scoping and planning through to delivery and evaluation, ensuring all outputs meet agreed quality standards and objectives. Champion the use of service design, human-centred design, behavioural design, and systemic design methodologies. Develop and maintain tools, templates, and processes that ensure consistent, high-quality service transformation delivery. Support project More ❯
Employment Type: Permanent
Salary: GBP Annual
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