2 of 2 Deskside Support Engineer Jobs in London

predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. The shift pattern is a permanent 7am until 3.30pm, or 9-5 - 10-6. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in … order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically More ❯

A hybrid role that provides an efficient and cost-effective delivery of first and second-line support for information systems and related technology services within Octavia. To support the smooth operational running of Octavia's DT Infrastructure and Applications. Key Responsibilities Infrastructure Support Provide first and second-line support of issues regarding the DT and communications … with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, including PRTG, Exchange Server, Teams, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, Sophos, Rubrix, Forcepoint, Mimecast email filtering & archiving, AVD and Endpoint Manager Mobile Device Management … WAN and collaboration tools Maintain and carry out minor changes to Puzzel, Teams, Intune, Dell & Cisco network switches and Fortigate firewalls Provide client support - end users devices typically windows, mac, IOS and android Carry out routine proactive tasks and monitor systems to reduce system downtime React to system alerts and troubleshoot, act or escalate as appropriate Ensure the robustness More ❯