1 of 1 Deskside Support Jobs in Edinburgh

Working with one of our prestigious clients, we are looking for a Deskside Support Technician Primary Responsibilities: Technical Support: Deliver first and second line support for IT infrastructure, prioritizing helpdesk tickets, phone calls, and walk-ups. Service or change requests Incident resolution Scheduled daily, weekly, and … Maintain and update the Infrastructure team’s documentation library. Security: Ensure IT security policies and procedures are enforced, raising staff awareness. Out-of-Hours Support: Provide support for application deployments and upgrades on a rota basis. On-Site Support: Act as a point of contact for third … line support teams, performing activities such as patching, power cycles, and drive replacements. Travel: Visit various office locations as needed to provide on-site support. Team Collaboration: Work closely with colleagues to maintain a high-performing team. Knowledge Sharing: Distribute knowledge within the Infrastructure team to aid personal development More ❯