Deskside Support Engineer(VIP Support)
- Hiring Organisation
- Cognizant
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
Excellent opportunity for Deskside Support Engineer to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Advanced Support & Problem Management (Tier 2/3) Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff. Perform Root Cause Analysis (RCA) for recurring incidents, developing ...